![]() ![]() Your customers expect nothing less but instant and dependable customer support.īesides, B2B customers also want companies to be well-informed and acquainted with their business. Gone are the days when B2B clients could wait for somebody from your developer team to address a pressing software integration problem. They Expect Instant and Personalized Customer Support at Their Fingerprints So, how do you get all these different parties talking? You simply use a Slack channel dedicated to facilitating such conversations.Ģ. B2B clients never face a straightforward issue that a single customer service representative can address-they almost always run into a problem requiring multiple stakeholders’ involvement. It no longer makes sense to switch platforms or go on a vendor's website to log a customer support ticket. So, there’s a good chance that your B2B customers are already on Slack.Īnd, they’re not only using it for their internal communications but also expect to use it when dealing with external partners, service providers, and vendors. Slack is a pretty popular communications tool, capturing an impressive one-third of the market and having a long list of companies using it. ![]() ![]() Five Reasons Why Your Customer Wants Slack But, if you still have some doubts or need that extra nudge, stay until the end of this article to learn about five reasons why your clients desire Slack. So, with so many advantages, it should be a no-brainer why your customers want Slack. ![]() Meanwhile, customer support personnel say Slack helps them meet customers’ expectations for live support. Sales teams are raving about Slack's benefits, which include 15% shorter sales cycles and 13% more deals closed. Initially adopted as a solution for internal team collaboration and communication, Slack is now widely used to interact with prospects and customers. Since its inception in 2013, Slack has been steadily growing and becoming a favorite instant messaging platform for businesses. ![]()
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